PRIVACY POLICY Salesium.ai

Effective Date: 4th of June 2024

1. Introduction

Salesium.ai (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services.

2. Information We Collect

We may collect the following types of personal and business-related data:

• Contact details: Name, email, phone number, business name

• Call data: Audio recordings, transcripts, call metadata (date, time, duration)

• Lead data: Caller name, phone number, interest or inquiry

• Technical data: IP address, browser, device type

• Payment data: Billing details (handled securely via our payment processor)

3. How We Use Your Information

We use this information to:

• Provide and maintain the Sophia AI service

• Notify you of new leads and call outcomes

• Improve speech recognition and AI performance

• Communicate service updates

• Comply with legal obligations

  
  

4. Sharing and Disclosure

We do not sell your data. We may share data with:

• Subprocessors (e.g., telephony, transcription, CRM platforms) under strict confidentiality agreements

• Legal authorities when required by law

• Your own business systems (if integrated)

  
  

5. Data Storage and Retention

Data is stored securely on servers located in the United States and/or Europe.

6. Your Rights (GDPR / CCPA)

Depending on your location, you may have the right to:

• Access your personal data

• Request correction or deletion

• Object to processing or request portability

• To exercise your rights, contact: gaspard@salesium.ai

  
  

7. Data Security

We use encryption, firewalls, and access control to protect your data.

8. Cookies and Tracking

We use cookies for site functionality and analytics. You can disable cookies in your browser settings.

9. Children’s Privacy

Our service is not directed to individuals under 18.

10. Updates to this Policy

We may update this policy periodically. You’ll be notified via email or website banner.